Website Fulfillment Policy
Last Updated: 01/05/2024
Transparent Web Solutions (“we,” “our,” or “us”) provides web hosting, domain reselling, and web development services through our online platform (the “Website”). This policy outlines the terms of use, fulfillment process, and our commitments to customers purchasing our products and services (“Services”).
1. Services Overview
- Web Hosting: We offer web hosting services through a reseller model, providing customers with server space, uptime guarantees, and associated features.
- Domain Reselling: Customers may purchase domain names through our domain reselling services. Domain registration is subject to availability and adherence to relevant domain registration policies.
- Web Development: We provide custom web development services tailored to client needs. Specifications, timelines, and deliverables will be agreed upon before project initiation.
For detailed descriptions of each service, please contact us directly.
2. Order Fulfillment
- Web Hosting and Domain Reselling:
Orders for web hosting and domain names are typically processed within 24-48 hours. Hosting account details and domain registration confirmations will be sent to the email address provided during checkout. - Web Development Projects:
Fulfillment timelines for web development projects are determined based on the project scope and agreed upon in the service agreement. Updates will be provided at key milestones.
We reserve the right to refuse any order that violates applicable laws or our terms of service.
3. Information You Provide
To fulfill your order, you must provide accurate and up-to-date information, including but not limited to your contact information, billing details, and project requirements.
4. Subscriptions and Renewals
For recurring services such as hosting or domain renewals:
- Renewal reminders will be sent 7 days before the expiration date.
- Services will auto-renew unless canceled in advance through your account portal.
- If payment is not received by the renewal date, services may be suspended or terminated.
- An admin fee will be applied for late payments.
5. Refunds and Cancellations
- Web Hosting and Domain Reselling:
Refunds are not available for domain registrations or renewals. Hosting services may qualify for a pro-rated refund if canceled within 30 days, except for add-ons or one-time setup fees. - Web Development Projects:
Refunds for development services are subject to the terms outlined in the project agreement. Refunds will not be issued for work already completed or delivered.
6. Service Limitations and Availability
We strive to ensure the continuous availability of our hosting services but cannot guarantee uninterrupted service due to maintenance, outages, or unforeseen circumstances. Web development project timelines are subject to change based on mutual agreement.
7. Customer Responsibilities
- Hosting Accounts: Customers are responsible for maintaining secure login credentials and ensuring their websites comply with legal and ethical standards.
- Domains: It is the customer’s responsibility to monitor domain expiration dates and ensure timely renewal to prevent loss of domain ownership.
- Development Projects: Customers must provide clear and timely feedback during development to avoid delays.
8. Dispute Resolution
We encourage customers to reach out to us with any concerns or disputes. If a resolution cannot be reached amicably, disputes will be subject to binding arbitration in accordance with the laws of Maryland, USA.
9. Modifications to the Policy
We reserve the right to modify this policy at any time. Changes will be effective immediately upon posting on our website, with the “Last Updated” date reflecting the latest revision.
10. Contact Information
For questions about our services, order fulfillment, or this policy, please contact us at:
Transparent Websolutions
support@transparentwebsolutions.com
757-633-0279
https://transparentwebsolutions.com